24/7 Appointment Booking Automation
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Customer Support
Books appointments through WhatsApp and web chat outside business hours, syncing directly to the team calendar.
The problem
A slow response to an after-hours booking enquiry very often isn't a delayed booking — it's a lost one, once the customer has already messaged a competitor who happened to answer first, and no small service business can staff live chat around the clock to prevent that.
How it works
A prospective customer messages via WhatsApp or web chat, the agent checks real availability against the team calendar, and confirms a slot in the same conversation — no waiting for a reply the next business morning.
Because the calendar check happens live, there’s no risk of double-booking or offering a slot that’s already been taken by the time someone gets around to confirming it manually, and confirmation details are sent immediately so the customer isn’t left uncertain whether the booking actually went through.
The gap this closes is specific: a slow response to an after-hours enquiry is very often not a delayed booking, it’s a lost one, once the customer has already messaged a competitor who answered first.
Booked appointments sync directly to the team’s existing calendar, so staff see the new booking alongside everything else without needing to check a separate system.
Key capabilities
- Books appointments outside business hours automatically
- Checks live calendar availability before confirming — no double-booking
- Works through WhatsApp and web chat
- Confirms the booking immediately, in the same conversation
- Syncs directly to the team’s existing calendar
Built on
- n8n for workflow orchestration
- WhatsApp Business API integration
- Calendar API integration for live availability
- An LLM step for conversational booking
Best for: Clinics, salons, consultancies, and trades businesses that lose after-hours enquiries to slower response times.